If you first see a Generic Bluetooth adapter listed there, then proceed directly to the first driver install step. Then restart the PC, and now you should see a Generic Bluetooth adapter.
To do that, right click on the Qualcomm Atheros AR3012 Bluetooth adapter, select uninstall, and check the uninstall driver box. If you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there, you need to uninstall that device, restart the PC, and it should show up as a generic Bluetooth adapter. I'm attaching pictures so you can see what I'm talking about.Ĭlick to expand the Bluetooth device manager category.ĭo you see a Generic Bluetooth adapter listed there, or do you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there? I go back to my Windows and wait till the mouse appears into the Bluetooth sync window.Īnd nothing happens, I have to add that I also tried to do the 6th step at the beginning, being the 1st step, but the result is the same.I take my Microsoft Mouse and press the On button for 5 seconds, the light blinks in pair or sync mode (as the deviec manual says).
I open "Bluetooth devices window", on my Windows 10.If you want an example, I have a Microsoft Bluetooth mouse, brand new, synced with another laptop, working ok, but the HP Probook 4540s is unable to see it.įor those who can think "maybe you forgot to put the device in sync or discoverable mode", the process I follow: I do need bluetooth working, can anybody help me? There is no error whatsover, nothing saying any malfunction or playing up. I recently installed Windows 10 64b on a HP ProBook 4540s, however I can't sync any bluetooth device with my laptop, I'm doble and "triple" checked that I have the latest and official drivers from HP, besides I see that I don't have any device missing any drivers, so my device manager window of Windows 10 says all is set up and ready to be used. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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